eBay Feedback

I know that I am getting on a bit but I thought that I had written about this the other day……………..

Pete emailed me a couple of days ago and we began talking about eBay’s feedback policies (as you do).  In particular we emailed each other about DSRs (Detailed Seller’s Ratings).  I do not think that Pete agreed with me that stringent eBay feedback was good for sellers.

“It’s all in favour of the buyers” he said, and he is right.  Things are weighted in favour of the buyers, which is great for good sellers.  To be a powerseller the seller’s DSR has to be 4.6 out of 5 on average over 4 categories (accuracy of description, post and packing, speed of delivery, and communication) as well as making the sales targets.  The sales targets are not too stretching to be honest so the DSR is best measure of whether a seller is doing a good job.  This means that all sellers must strive to give good customer service.

It also means that it is easier for buyers to differentiate between good sellers and average ones.  All the better for us, good sellers.  I have said it before the definition of good customer service is to exceed the buyers’ expectations, not match them, exceed them.  As a buyer what do you want?  never give your customers less than what you want.

Bring it on, I say, go on eBay raise the DSR requirements to an average of 4.9 not a piddling 4.6!  4.9 just “happens” to be where I am at the moment