Free Replacements, I Still Think That They Are A Good Idea!

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I have recently been writing on various blogs about giving free replacements when buyers say that the item has not been received.  Many people disagree and say that I am being taken for a fool.  A sort of buy one get one free scam by some buyers.

They may be right in some cases but I stand by my idea that the vast majority of people are honest.  A little story to illustrate that. it is slightly different from a straight replacement but I think it is a story worth telling.

I sold a CD on Amazon the other week and the buyer emailed me to say that it was not the CD he thought it was, it had a different track listing.  My first thought was that he should have read the listing properly, or that he had burned the CD but did not want to pay £9 for the CD.  However, I emailed back saying return it and I will refund, minus the postage cost.  I knew that the CD would sell again.

The CD came back, I refunded and listed it again.  two days later John ordered another CD.  He emailed me to say that this was not a scam so I sent the CD.  No problem with the sale.  He then bought another.  I like to think that the later sales were made possible by my attitude to the first.

By the way.  There was an unexpected bonus.  The first time I listed the CD (which I had bought for 50p) there were 2 others listed at £9.  When I re listed the lowest price was £19.99, the other 2 had sold.  I re listed it at £19.99 and it sold yesterday!