Feed back is one of the most important things that will propel your eBay business forward. In fact goodwill, a business’s reputation, can form a significant part of its price when it it up for sale. You need to protect and promote your feedback.
One sure way of receiving business killing bad feedback is to be less than open and honest about your goods.
Think like a buyer. What does he need to know? What would he like to know? What should he know?
I sometimes feel that it a waste of my time to write full, long and time consuming descriptions. Surely the buyer knows that I am a good seller, that I am honest and that all my goods are fantastic? Sadly, they don’t. I have to tell them.
Fill out those annoying item specifics, those drop down boxes on the listing page. We all know that the make of widgets that you sell are the best on the market because the innovative design, the comprehensive guarantee, the rugged build quality, that ‘Which?’ has listed them as a best buy since Adam was a lad. However, you have to tell your prospective buyer.
In fact, tell them more than once. In the specifics you say the item is new and measures 20x20x20cm. In the body of the listing tell them again. You know that the measurements are important because your widgets are smaller than the competition’s which means that they are neater, fit better (whatever). But, tell the prospective buyer.
The aim is to turn the prospective buyer into an actual buyer – but more than that into a satisfied, he will buy from you again, save you as a preferred seller, buyer. Make it easy for the prospect to buy from you.
That is the task. Make it easy to buy from you.
If there is something your widget can not do tell the prospective buyer. What you do not want is for feedback to say “I bought this to do so and so, but it doesn’t”. Not only will the buyer not remove the feedback he will not buy from you again.
List all the positives of your product, emphasise every reason why someone should buy yours, and yours alone. Remember a description is not a reason to buy by in and of itself. The size is an attribute, what that means (how, where it can be used) is a reason to buy.
As always think like a buyer, think like a picky, pedantic buyer.